E-Dermatology

Remote dermatology consultation

What is E-Dermatology?

Dermatology can be safely and efficiently practiced using images and questionnaires to diagnose and treat certain skin conditions. The E-Dermatology service allows easy access to a dermatology specialist from anywhere and anytime.

E-Dermatology involves submitting an online dermatology consultation regarding your skin condition and attaching photos. Your case is reviewed and management sent to you along with a prescription (if required) within 3 days.

Have a question?

If you have a question or would like to talk to someone please get in touch with us:

Phone: +44 1708 205 149

Email: info@londondermatologyspecialist.com

Benefits of E-Dermatology?

E-Dermatology is a quick and convenient way to consult a specialist allowing rapid turnaround for diagnosis and management of common skin conditions. It is also very efficient and cost effective as you do not have to take time off work to be present for an appointment or travel to clinic. Anyone can access E-Dermatology but it is most suited to patients who live in rural areas or far from specialist clinics, patients who have difficulty making in-person appointments or patients with day care or work responsibilities.

Conditions suitable for E-Dermatology?

 
Some of the common conditions that E-Dermatology can help with include:
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Acne and Rosacea

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Alopecia/Hair Loss

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Pigmentation Problems like Vitiligo and Melasma

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Dermatitis/ Eczema/ Psoriasis

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Scalp Disorders and Folliculitis

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Viral Warts

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Nail Disorders

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Skin Rashes and Itching

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Urticaria/Hives

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Benign lesions

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Lesions/Moles – Dermoscopy may be required

What is Dermoscopy?

Dermoscopy allows better visualisation of skin structures which are not visible to the naked eye. It is used worldwide for mole screening and skin cancer diagnosis. It improves diagnostic accuracy of melanoma and non-melanoma skin cancer. It also decreases the need for biopsy and unnecessary excision of benign moles/lesions.

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Easy access and highly efficient

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Quick and convenient

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Less clinic visits and reduced cost

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No travel or need to take time off from work

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Very high patient satisfaction

What is the time frame for E-Dermatology?

I aim to respond within 3 days but you should allow up to 5 days to receive a reply.   During peak times, there is a high demand on the service which can cause delays.  Sometimes there can be technical difficulties which can cause a delay that prevents a case from being submitted or reviewed. If you have not received a reply after 5 days then please contact me at info@londondermatologyspecialist.com

What are the limitations of E-Dermatology?

Not all conditions are suitable for E-Dermatology. Some conditions cannot be safely dealt with E-Dermatology and will require a face to face consultation. My assessment is based on the information provided by you and within the constraints of an electronic consultation. If after reviewing your case (Questionnaire and Photos) I feel E-Dermatology is not safe for you then your fee will be refunded. You will be charged £50 administrative fee (this covers my time required to review your case and arrange a refund).  

How to make most of the E-Dermatology service

A problem well stated is a problem half solved. If you can describe your problem in detail then I can help you find a cause and possible solutions to the problem. Please do not rush through the questions and take your time answering as detailed and accurate history is the most important step in establishing a diagnosis and choosing the best treatment. Please make sure images are not blurred or out of focus.

What are potential outcomes following a E-Dermatology consultation?

The outcome of your E-Dermatology consultation could be any of the following:

 

1.If I have all the information necessary for me to make a safe and accurate assessment then I will email you a consultation report with a diagnosis (or differential diagnosis) and outcome. This may include a treatment plan (if required) along with recommendations. If a prescription is needed, I will send you a request to provide me with information about your name, date of birth and address. I will then post the prescription to your home address or pharmacy of your choice.

 

2. Face to Face or Telephone/Video Consultation – If, following an E-Dermatology consultation, it is deemed necessary to speak to you or see you in person then a remote or face to face appointment will be arranged. You will need to pay the relevant follow up fee.

 

3. Book directly for skin surgery – I will send you adequate preoperative information about skin surgery in written format should this be the best option for you. If you prefer, you can opt for a face-to-face or telephone discussion if you decide you would like to discuss your procedure before this is undertaken.

 

4. If, after reviewing your case (Questionnaire and Photos), I feel E-Dermatology is not suitable for you then then your fee will be refunded. You will be charged £50 fee for doctors time to review your case and time required to arrange refund.

 

5. Referral – I may recommend onward referral to another specialist either in the private sector or via your GP offering you choices of local services.

Can I use E-Dermatology to get my moles and lesions checked?

Yes. Some moles and lesions can be safely assessed looking at the images only but I strongly recommend you attend for a face to face consultation and dermoscopy for moles and lesions. E-Dermatology has a built in questionnaire which will allow me to assess your risk factors for skin cancer and more detailed description about onset and evolution of the mole or lesion in question. I will review the submitted images and inform you if the lesion or mole can be safely assessed as benign or whether it requires dermoscopy. If dermoscopy is required then you will need to attend for a face to face consultation and pay the relevant follow up consultation fee.

What is the Fee for using E-Dermatology?

£75 if you consulted E-Dermatology first and it was deemed necessary to see you in person.

What is the Fee for a follow up consultation?
£100 if you consulted E-Dermatology first and it was deemed necessary to see you in person.
Can I get a prescription of Isotretinoin/Roaccutane using E-Dermatology?

No. If isotretinoin is indicated then I will send you information leaflet about isotretinoin along with blood test request form and information about where the blood tests can be done.  If you decide to go on Isotretinoin/Roaccutane then you will need to attend for a face to face consultation along with copy of blood test results.  Please note that all females of child bearing age will need to be on 2 forms of effective contraception starting one month before isotretinoin/roaccutane can be initiated. There are exemptions but monthly urine pregnancy tests are required in all whether sexually active or not.

Can I get a prescription of Pigmanorm or Hydroquinone or Finasteride using E-Dermatology?

No. You will need to attend for a face to face appointment.

Sharing information with your GP
I strongly advise you to share the recommendations and management plan given to you via E-Dermatology with your GP. I will send a copy of the consultation letter to your GP. If you do not want me to send a letter to your GP, then kindly let me know.
Privacy Notice

Your privacy is valued and protected. I follow industry standard security practices and absolutely none of your personal information is shared with anyone.

How should I take images?

You can attach up to 5 photos. One of the image should be a close up to show details of the rash/lesion/ mole, and another photo with a wide shot. I recommend you use a ruler for estimation of size. If the images are not clear then I suggest you retake them and make sure they are not blurred or out of focus.

Can I receive a copy of my processed case?

Yes. If you would like to receive a physical copy of your processed case, please email at info@londondermatologyspecialist.com with your submission date and time. The administrative fee for this service is £25.

What do I do if I am not satisfied with the service?

I am committed to providing high-quality, professional service to all of my users and appreciate your feedback. If you are not satisfied with the service, please send an email to info@londondermatologyspecialist.com with your submission date and time and I will get in touch with you.  

Will my case be stored?

Your case will be kept on record for 5 years. Some cases that are not identifiable may be used in research literature or conferences but is not sold to third parties

TERMS AND CONDITIONS

Before using this service you must confirm that you have read, understood and agree with all of the following:

 

  • I am aware that some conditions cannot be dealt via E-Dermatology and will require a face to face consultation.
  • I am aware that a follow up appointment will incur an additional fee.
  • I am aware that diagnosis and management plan given to me via E-Dermatology is based on the information and images provided by me and within the constraints of an electronic consultation.
  • I am aware that if the images I send are blurred or out of focus then accurate assessment is not possible and this may impact the doctor’s decision making.
  • I am aware that the fee is non-refundable except in cases where it is deemed unsuitable for E-Dermatology and in such a scenario I will be charged £50.
  • I have read and understood the frequently asked questions related to E-Dermatology.

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